Nuffnang

this is about family and its ups and downs, living, and everything about life from a working mom's perspective.

Friday, May 3, 2013

HARASSMENT FROM SMARTBRO

In 2011, after finding utter disappointment from two (2) major internet providers in the Philippines, hubby went to a Smart Wireless Center and applied for a Canopy Device.  When the unit was delivered,     the installers suggested that we avail of the Wimax instead since the trees around the neighborhood were blocking the signal.

So, they came back later and delivered the Wimax device.  The contract was locked for two years, otherwise, we had to pay pretermination charges.

Photo credit: adamsplanet.blogspot.com
On the day that Pacman lost to Marquez, on Dec. 9, 2012, we discovered that we had no internet signal.  This had happened many times before, sometimes lasting for a few hours, and the most was three days. We never a reversal of the charges since it was too much of a hassle to call their customer hotline at *888.  After two or three days of no internet signal (it was forever a running light), we reported the matter to the hotline. The customer service officer merely said to monitor the device for a another 24 hours.  

After a few days, the device was still not working (imagine leaving it plugged, with a running light, 24 hours a day, and I can't use it, but I had to plug it on. The useless consumption of electricity, right?)   When we called the hotline, the officer asked us to bring it to the center for replacement because it was broken.  So hubby went to the Wireless Center to report it and was told that the device will be replace, but to just wait because they had no idea when a device would be available.

So we waited...

And waited...

And waited...

A few weeks after, we called the hotline and asked for an update. Still the same answer- they didn't know when a new device would be available.

After many follows ups, I got a bill for the internet that we could not use. So I called the hotline and they advised me to pay the outstanding balance and have it reversed later.  So I said, "you mean, in the more than one month that we have been waiting for an internet connection, I still have to pay?" "Yes", he said, "but you can have the charges reversed when service resumes."  I asked, "and when may that be?" He said, "he doesn't know." So I said, "please put this in record that we will not pay because there is no internet service. Why pay for a service that you weren't able to use because of the provider's incompetence?

I followed it up to no avail. 

I even sent messages to follow up my reference number to its twitter account @SMARTcares. I never received any reply.  That's how much SMART CARES: it ignores you until you collapse and get tired from all the follow-ups. I've sent emails too and they did not reply. 

To shorten this depressing story, sometime in March we received a notice of disconnection from Smart. Asking us to pay P12,000+++ for the two months that we had no internet plus pre-termination fee of about P10,000.00.

After that, we have been getting text messages from an ADA Law Office.   This afternoon, I received another text message from an office claiming to be the ADA Law Office:

"FINAL SERIOUS DEMAND ( as if we're joking here ----- my addition, not part of the text)

This is A.D.A. Law Office.  Your silence & non response to our previous demands indicates your malicious & unjustified refusal to pay a just and demandable obligation on your SMARTBRO.   Thus we urge you to settle your outstanding obligation until May 05, 2013 from receipt of this message.  (ano daw???)

Otherwise, our law firm will definitely proceed with the filing of appropriate legal action against you pursuant protect the interest of our client SMARTBRO.  Any question (hmm) please call (02) 3818527 and look for MS. DELOS REYES.  thank u"

Previous text messages contained a different contact person, but the same A.D.A. law office. 

I have been checking the list of the law firms in the Philippines and I have yet to see A.D.A. Law Office. If indeed there really is such an office, then that lawyer must be really desperate to get his contingent fee the at he had closed his eyes to the real issue at-hand, and that is, his client (Smart) failed to serve its own client (us).  If it's a collection agency, which I think it is, then I have been hearing bad things about them-- harassment is the most applicable word.  

I even tried calling it this afternoon, introduced myself as a lawyer, and they said they'd make a return call.  Up to now, there's no return call. 

Another push and I'll file a complaint with the National Telecommunications Commission.

Which brings me to one point of thought- the lock-in period should not be imposed by internet providers.  Because even if their service sucks, the consumer is still the one who loses more with the lock-in period.  Add to that, a simple Filipino may get easily harassed by these oppressive telecom giants. The price of technology --- a way for these telecom giants, particularly SMART to milk us for every cent we are worth.

Any of you here who is being harassed by the inefficient Smart too?





130 comments:

Anonymous said...

I went to Smart store to have our SmartBro voluntarily disconnected, unfortunately I was told they won't allow it because we're in contract of their lock in period. In short we'll be paying the remaining months that completes the 24 month lock in period.

Personally, I will not pay it. How would you pay for unstable or no internet connection at all.

Kaya may lock in period kasi walang guarantee ang smart na makaka deliver sila ng matinong internet connection. Remember their promise "upto 1 mbps". Pag titignan mo naisahan tayong lahat, pag ang internet connection mo ay 1 byte basta upto 1 mbps yan, yan yung sabi sa marketing nila na "upto 1 mbps".

Lumipat na ako sa PLDT myDSL maganda ang service so far. Hindi ko babayaran ang Smart hindi dahil sa walang pambayad kung hindi dahil wala akong serbisyong natatanggap (unstable internet connection)sa SmartBro nila.

If in 5 months from now, I will recieve those demand letters, I will just disregard them, and it will not affect me at all.

Anonymous said...

Most probably collection agency yan, puro final demand lang yan at pag hindi ka nagpa pressure ililipat nila ulit sa ibang collection agency. haha Maging handa ka na lang depensahan sarili mo sa pang i insulto o pambastos na yan (collection agency), i complain agad sa barangay. Yung Smart naman pwede natin i complain sa National Telecommunications Commission at DTI para sa paglabag sa consumer protection. Wala naman tayong natatanggap na serbisyo, paano sila nagkaroon ng lakas ng loob maningil. Very oppresive nga ang mga 24 month contract na lock in period.

Hindi ba't sila ang lumalabag sa breach of contract regarding sa services rendered?
Sana silipin yung "upto 1 mbps" nila kasi dyan tayo nalusutan. so kahit anong speed kahit na i deliver nila 0.00001 mbps pasok sya sa upto 1 mbps. tsk tsk tsk

jaja said...

korek na korek kayong dalawa. talagang feeling ko din collection agency yun.
Napaka-oppressive talaga ng lock-in period nila, wala namang kwenta ang service.

Sayang nga, mabilis pa naman sana ang service, kaso nga lang, pag nawala, tuloy-tuloy!!!


grrr, wala tuloy akong internet ngayon, kelangan ko magtiyaga sa computer shop. Hay!


Thank you!!!

jaja said...

irereklamo ko rin sila sa NTC, maghanda-handa lang sila, pag may free time ako, kaka-career-in ko sila :)

Anonymous said...

ano ba dapat gawin dito?hinaharass din nila ako ngayon,sa akin naman nag start nung nag habagat,ilang araw umulan nang walang hinto,sabi sakin nung contractor kumuha nalang ako nang wimax,kasi di na daw makasagap nang signal yung canopy ko,nagpunta ko sa wireless center,ang sabi naman sakin naka hold ang wimax sa lugar namin kasi out of stock daw,tsaka pareho lang daw yun pag walang sagap yung canopy,mahirap narin daw makasagap yung wimax,tawag na naman ako sa hotline nila,sabi pupuntahan na naman ako nang mga technician,antay na naman akong ilang araw,nagpunta ang mga technician,pero sabi sakin wala naraw silang magagawa,magpunta nalang daw ako sa wireless center,para maisettle yung mga dapat pang bayaran,punta na naman ako sa center,sabi nila hanggang di daw nila naayos yung koneksyonmdi daw ma vavalidate yung mga araw na ginamit ko mula nang masira,mag antay daw ako at may pupunta sa bahay para gawin,pag di nagawa 3months nalang naman daw at tapos nako,wag na daw akong mag renew nang contract,lumipas ang ilang linggo walang pumupunta,tawag ako sa hotline,home base daw ang may diperensya kaya wala akong masagap,pinapunta na naman ako sa wireless center,punta na naman ako,ganun na naman ang sabi kakausapin nila yung contractor nila sa lugar,namin at ipagagawa nila,ilang buwan ang lumipas,may tumawag sakin,nagtatanong kung mag rerenew daw ako,sabi ko paano ako magrerenew,eh wala nga akong koneksyon ilang months na,pina pupunta naman ako sa wireless,ganun na naman,ilang bese nila akong pinasa pasa,pinaikot ikot,tapos dating nang dating ang bill,ngayon may mga demand letter din ako,hina harass din nila ako ngayon,for 10,000 pesos na unpaid bill,daw,na kahit wala kang koneksyon,kahit dimo na pi na renew ang contract,diretso padin ang dating nang bill nila,ano ba dapat gawin dito?pag punta moi naman sa wireless center sasabihin sayo kailangan bayaran mo muna pag nagka roon nang koneksyon tsaka nila ivavalidate ang reklamo ko,paano nila maivavalidate wala na nga masagpa yung canopy ko,,hayop talaga mga to,para ka pang criminal ngayon,maayos akong magbayad sa kanila,may loyalty na nga ako,bale 832 nalang binabayaran ko monthly,kasi matagal nako,pag nagreklamo ka sa dti o ntc isama moko,may mga report number naman ako patunay na nagpunta ako sa wireless center,

jaja said...

hello! naku, super bad talaga! ngayon, ang sinisingil na lang nila sa akin yung payment for 2 months, tinanggal na yung pre-termination fee. But I am still going to file a case against them at NTC.

Nakakainis talaga, parang criminal ano!

I would really suggest na mag file na lang tayo sa NTC ng case. we can do it online. ntc.gov.ph

please be informed also of this article para alam nating lahat- http://www.gmanetwork.com/news/story/106930/opinion/blogs/filing-an-ntc-consumer-complaint

thank you!!!

Anonymous said...

ako rin cnisingil nila...since i purchase it- diko talaga nagamit kc hindi manlang mgkasignal...i request refund, ang sabi kelngan mpuntahan ng technical support nila...It is been 2 months wala p rin- cla na may kasalanan dun...sabi ko iterminate ung 24months lock in period kc wala ako napala... ayoko magbayad hindi ako bobo-dapat matigil na yang unfair operation nila- kawawa yung walang alam sa law na nagbayad dahil sa love letter nila na pnanakot na kesyo magffile ng kaso.

jaja said...

Something must be done nga po regarding the lock-in period eh. While ok yung lock-in period, dapat naka-condition yun sa pagpo-provide ng network ng reliable signal. Napaka-oppressive naman po kung walang signal tapos for 24 months, magbabayad tayo diba, tapos hindi naman natin napakinabanagan?

Nakakadala tuloy kumuha dito sa mga network giants kasi kayang kaya nilang apakan yung hindi masyadong nakakaaalam.

Thank you for reading po!

Anonymous said...

Hi po! I need your help guys :( Wala pa pong 1 month ang connection namin and I've been asking my friends if pwede bang ipa disconnect agad agad. Unfortunately, may lock in period. So, ok lang bang bayaran ko yung 1st bill and huwag na sa susunod? And makakapag apply ba ako nyan ng PLDT my dsl kung may unpaid bills ako sa Smart Wimax?

jaja said...

Hello po! Kung ang reason niyo naman po ay valid, like walang signal, sira ang device, etc, pede naman kayong mag-stop ng payment. Ang problem po kasi, yung pre-termination fee na sinasabi nila. Pwedeng ilaban niyo na lang po sa customer service yung complaint niyo, if may valid complaint kayo.

Dapat nga kasi, wala na yang lock in period na yun kung di naman satisfactory ang binibigay na service eh.

Anonymous said...

same are... 3yrs +3mons na yun account ko sa knila , gusto ko nataggalin kasi pangit n yun services nila , pero ayaw ipatanggal ng SMARTBRO kasi daw renew ko daw yun contract , sabi ko may pinermahan ba ako , sabi nila wala pero approve daw ako sa phone , aba auto renew ba ? walang perma... ayun di ko binayaran , until last month and now katanggap ako ng text sa A.D.A Law Office , too settle yun remaining balance. pero unfair if makikipagsettle ako kasi bulok na nga services nila , bastos tech support nila (smart pampanga) at tapos na 2yrs ko pero sila nag-autorenew mag-isa... if makaluwas ako plan ko magcomplain sa NTC regarding this matter.....

jaja said...

dapat nga po talaga nagrereklamo tayo para aware ang NTC. Dapat alam din ng law office na yan kung gaano kabulok ang client nile bago sila magpadala ng kung ano-anong demand letters.

Anonymous said...

Mine is a little different. Since I had that smart canopy installed last June, I have never received a single hard copy of my bills. They do send me a summarized amount via email but it also said that I am still supposed to receive those hard copies. I availed for a plan 1299 buy I had charges that went up to 1500 and even 1800. Of course I want to see those charges in detail. I've lost count on how many times I've called them about this but still nothing. I've logged all the details on each call i Ade from dates to the names of their agents I've spoken with. Then early this month I think they finally disconnected it
I'm not sure how to deal with this situation really but as far as I know, I'm not really at fault here. I do know my rights and u want to know what exactly I'm gona pay for. And yes their service is absolutely horrible.

Anonymous said...

yes, me too.. right at this moment i received a letter from a law firm LDRP.. a year ago, a month before my contract ends with them, walang cgnal totally.. so, sabi ko what actions will they do about the prob, sabi hintay lang daw.. tapos sabi ko i wave nyo nlang 1 month remainings a contract ko and d nko renew.. kc 2nd time ko ng renew un.. sabi settle ko daw muna yung payment.. e sira pla sila, bakit kobabayaran ang d ko nmn nagamit.. then un, tapos n contract ko and d kon binayaran yung lastmonth.. tapos ngayon naniningil cla ng almost 13k? pakshit cla..

nweiz, what can we do about this? if kc ako lang mag1 punta at magreklamo sa NTC, pakikiNggan kaya ako? sana may magawa tyong paraan about this..

Anonymous said...

yes, me too.. right at this moment i received a letter from a law firm LDRP.. a year ago, a month before my contract ends with them, walang cgnal totally.. so, sabi ko what actions will they do about the prob, sabi hintay lang daw.. tapos sabi ko i wave nyo nlang 1 month remainings a contract ko and d nko renew.. kc 2nd time ko ng renew un.. sabi settle ko daw muna yung payment.. e sira pla sila, bakit kobabayaran ang d ko nmn nagamit.. then un, tapos n contract ko and d kon binayaran yung lastmonth.. tapos ngayon naniningil cla ng almost 13k? pakshit cla..

nweiz, what can we do about this? if kc ako lang mag1 punta at magreklamo sa NTC, pakikiNggan kaya ako? sana may magawa tyong paraan about this..

Anonymous said...

yes, me too.. right at this moment i received a letter from a law firm LDRP.. a year ago, a month before my contract ends with them, walang cgnal totally.. so, sabi ko what actions will they do about the prob, sabi hintay lang daw.. tapos sabi ko i wave nyo nlang 1 month remainings a contract ko and d nko renew.. kc 2nd time ko ng renew un.. sabi settle ko daw muna yung payment.. e sira pla sila, bakit kobabayaran ang d ko nmn nagamit.. then un, tapos n contract ko and d kon binayaran yung lastmonth.. tapos ngayon naniningil cla ng almost 13k? pakshit cla..

nweiz, what can we do about this? if kc ako lang mag1 punta at magreklamo sa NTC, pakikiNggan kaya ako? sana may magawa tyong paraan about this..

jaja said...

Dapat talaga alam ng mga tao ang karapatan nila. It just saddens me that these companies have the tenacity to give substandard service yet have the audacity to threaten the consumers for non-payment because of lousy service. this should be stopped. I wonder if the NTC is doing something about thi.s

Anonymous said...

ganyan din ung situation namin ngayon. ngbigay sila ng Final notice of Disconnection tapos nananakot pa na, parang mgsasampa sila ng kaso etc. totoo kaya yun?. hindi na kasi kme ngbabayad ng bill ng smart, puro palya at palpak nman. lagi nlng walang internet, nakakapagod ng mkipag usap sa CSR.
Nakakatakot nman yung mgsasampa pa ng kaso, tapos pirmado pa ng atty.

Anonymous said...

been there, ramdam kita. Yun sakin for the first three days of connection ok, umaabot ng almost 1mbps yung speedtest. the next days parang mas mabagal pa sa dial up na 58kbps xe di man lang ma-load yung mga sites. google.com lang di pa ma-open. wtf....

Also tried talked to an agent at Smart SM Taytay, to disconnect my smartbro xe di na magamit.Tapos kailangan ko daw magbayad dahil di natapos yung 24Months contract. .....Seriously... its bullshit..

Then reported it to NTC on their website,then someone from NTC forwarded my report to smart.

it took them ttwo months to visit/checked the smartbro unit. they only replace the rj45 connector.... loose connection daw... wtf... kahit di sya palitan connected naman sya sa network....
yung browsing problem di naman na-resolved...

www.google.com lang nga hindi ma-load. tapos byaran daw yung unpaid bill...

Mga siraulo pala sila...

di na nga magamit bayayaran mo pa yung serbisyo na walang kwenta...

Anonymous said...

been there, ramdam kita. Yun sakin for the first three days of connection ok, umaabot ng almost 1mbps yung speedtest. the next days parang mas mabagal pa sa dial up na 58kbps xe di man lang ma-load yung mga sites. google.com lang di pa ma-open. wtf....

Also tried talked to an agent at Smart SM Taytay, to disconnect my smartbro xe di na magamit.Tapos kailangan ko daw magbayad dahil di natapos yung 24Months contract. .....Seriously... its bullshit..

Then reported it to NTC on their website,then someone from NTC forwarded my report to smart.

it took them ttwo months to visit/checked the smartbro unit. they only replace the rj45 connector.... loose connection daw... wtf... kahit di sya palitan connected naman sya sa network....
yung browsing problem di naman na-resolved...

www.google.com lang nga hindi ma-load. tapos byaran daw yung unpaid bill...

Mga siraulo pala sila...

di na nga magamit bayayaran mo pa yung serbisyo na walang kwenta...

buboy ramos said...

been there, ramdam kita. Yun sakin for the first three days of connection ok, umaabot ng almost 1mbps yung speedtest. the next days parang mas mabagal pa sa dial up na 58kbps xe di man lang ma-load yung mga sites. google.com lang di pa ma-open. wtf....

Also tried talked to an agent at Smart SM Taytay, to disconnect my smartbro xe di na magamit.Tapos kailangan ko daw magbayad dahil di natapos yung 24Months contract. .....Seriously... its bullshit..

Then reported it to NTC on their website,then someone from NTC forwarded my report to smart.

it took them ttwo months to visit/checked the smartbro unit. they only replace the rj45 connector.... loose connection daw... wtf... kahit di sya palitan connected naman sya sa network....
yung browsing problem di naman na-resolved...

www.google.com lang nga hindi ma-load. tapos byaran daw yung unpaid bill...

Mga siraulo pala sila...

di na nga magamit bayayaran mo pa yung serbisyo na walang kwenta...

buboy ramos said...

been there, ramdam kita. Yun sakin for the first three days of connection ok, umaabot ng almost 1mbps yung speedtest. the next days parang mas mabagal pa sa dial up na 58kbps xe di man lang ma-load yung mga sites. google.com lang di pa ma-open. wtf....

Also tried talked to an agent at Smart SM Taytay, to disconnect my smartbro xe di na magamit.Tapos kailangan ko daw magbayad dahil di natapos yung 24Months contract. .....Seriously... its bullshit..

Then reported it to NTC on their website,then someone from NTC forwarded my report to smart.

it took them ttwo months to visit/checked the smartbro unit. they only replace the rj45 connector.... loose connection daw... wtf... kahit di sya palitan connected naman sya sa network....
yung browsing problem di naman na-resolved...

www.google.com lang nga hindi ma-load. tapos byaran daw yung unpaid bill...

Mga siraulo pala sila...

di na nga magamit bayayaran mo pa yung serbisyo na walang kwenta...

Carlo Eugene Manalo said...

Hello,

Naka receive din kasi ako last month ng letter na kailangan din magbayad ng more than 15k. Nag stop na rin kasi ako sa pag babayad kasi palpak yung serbisyo nila. Tatanong ko lang kung ano na nangyari sayo after 1 year?

Anonymous said...

Hi,
Same story happened to me.
May tumawag din sakin kanina lang from Lauron Delos Reyes Law firm. Kailangan ko daw mag bayad hanggang bukas kung hindi may legal action daw silang gagawin. Any update sa mga subscriber na binabantaan ng Law firm?

jaja said...

Hi Buboy! Grabe! Nakakainis talaga!

jaja said...

Hi Carlo, after a year, wala nang nangungulit sa kin. I tried placing a complaint with the NTC, but there was no action. Buti, the law office stopped hounding me, after I told them that I have no signal for at least five months from the time they started calling me left and right. I was advised to go to the customer service na lang to report it.

I told the person from the law office na I've been there many times and there was no action and I got tired of going there and waiting in line, only to be told that they will check it. And the man I was talking to said that he would inform his boss about it and to let them know once signal has resumed.

I said, I will inform him right away. But since I never got anymore reply from Smart (email or call), I didn't call them anymore. And that was the last call I got from the law office. I'm guessing, this was about October of last year.

In short, hindi na ako tinawagan or pinadalhan pa ulit ng demand letter to pay for a service that I did not enjoy.

Thank you for reading and I'm sorry it took so long to reply. I wasn't able to check the comments kasi lately.

jaja said...

Hi Carlo, after a year, wala nang nangungulit sa kin. I tried placing a complaint with the NTC, but there was no action. Buti, the law office stopped hounding me, after I told them that I have no signal for at least five months from the time they started calling me left and right. I was advised to go to the customer service na lang to report it.

I told the person from the law office na I've been there many times and there was no action and I got tired of going there and waiting in line, only to be told that they will check it. And the man I was talking to said that he would inform his boss about it and to let them know once signal has resumed.

I said, I will inform him right away. But since I never got anymore reply from Smart (email or call), I didn't call them anymore. And that was the last call I got from the law office. I'm guessing, this was about October of last year.

In short, hindi na ako tinawagan or pinadalhan pa ulit ng demand letter to pay for a service that I did not enjoy.

Thank you for reading and I'm sorry it took so long to reply. I wasn't able to check the comments kasi lately.

roza said...

HI PO. ako din nagpakabit ng smart pocket wifi at wala siyang lock in period. First two months ok siya,although mas madamjng oras na mahina ang signal. The third month, sobrang bagal as in. We decided na ipa terminate nalang. Pero the next month they billed me again 999 pesos kahit wala na signal yung wifi.. Tapos eto me nagte te xt saakin na from law offiice daw

You still adamantly refuse to settle your overdue account. Be advised that unless payment in full of the above-mentioned balance is received within 24hours, this will effectively damage your credit rating for the past year.

Tanong ko.lang ano mangyayari kung di ko yan bayaran? Nakaka gago lang Smart eh. Ako pa hina harass nila? Ang kulit din nyang law firm na yan. Sinabi ko na nga na nakausap ko na smart hotline, txt pa din ng text! Talaga bang gagawan nila ng problema tayo? Like baka magka hit sa NBI or what. Thank you

Anonymous said...

same here kunukulit na ako ng smart. yung mga hard copies ng bill nila nuon ngyun pa dinidiliver sa amin then may kasama ng notice of disconnection at nananakot pa.

hindi ko talaga sila nbabayaran pahamak ang serbisyo nila.

Anonymous said...

Hi mam ask ko lang po, un smart bro kc namin terminated na un contract last january pa dahil wala din signal then sabi nila inform na lang kami if meron pa kaming rebate. Inisip ko na lang na di bale ng walang rebate basta lang matapos na un problema, after more than 1 month may dumating na final notice dapat daw kaming magbayad bale ang period covered ay un araw na wala kaming internet so tinawag ko sa hotline, sabi ng hotline wala na dw kaming balance so sabi ko bakit ganun dpt ayusin nika un records nila. Binigyan pa ko ng assurance ng hotline na wala na kaming utang. Then all of a sudden after 9months my dumating na notice from a law firm na kakasuhan kami pag d nagbayad.... Dapat ko po bang seryosohin un banta nung law firm na un or balewalain ko na lang po...help naman po pls. Thank u po.

Anonymous said...

Hi mam ask ko lang po, un smart bro kc namin terminated na un contract last january pa dahil wala din signal then sabi nila inform na lang kami if meron pa kaming rebate. Inisip ko na lang na di bale ng walang rebate basta lang matapos na un problema, after more than 1 month may dumating na final notice dapat daw kaming magbayad bale ang period covered ay un araw na wala kaming internet so tinawag ko sa hotline, sabi ng hotline wala na dw kaming balance so sabi ko bakit ganun dpt ayusin nika un records nila. Binigyan pa ko ng assurance ng hotline na wala na kaming utang. Then all of a sudden after 9months my dumating na notice from a law firm na kakasuhan kami pag d nagbayad.... Dapat ko po bang seryosohin un banta nung law firm na un or balewalain ko na lang po...help naman po pls. Thank u po.

Anonymous said...

Sa case ko naman po bayad na ako last year pa. And to my surprise someone texted me informing me that i still have to pay the remaining balance. Eh one year nang disconnected. One year nang walang service from them. Grabe mang harass yung sa law office.

jaja said...

May I suggest to everyone to just ignore them or if you want to be bothered, sagutin niyo na walang kwenta ang service nila at irereport niyo sa NTC.

They can file a case against us, pero our defense is that walang service in the first place. But I don't think they would go to such length. Ang daming complaints against them, ang kapal naman nila. Pang-haharrass lang ang gagawin nila hanggang sa mainis tayo.

Thank you po!

jaja said...

Naku, sorry po sa late reply. Basta December po talaga nagkakandarapa ang mga law firm na maningil kasi alam nila na pag Dec. may bonus ang mga tao, so haharrassin nila para magbayad.

Ganyan po ka-halang ang kaluluwa ng mga law firm at ng mga empleyado na humahabol sa quota para may commission.

Hindi ko naman po nilalahat. Pero pag collecting agency po ng credit card, utilities, like phone, networks, asahan niyo po na wala silang pakialam sa kung ano ang tama o mali. Basta may list sila at nandun ang pangalan natin, di na tayo tatantanan.

Anonymous said...

Hi there. Ung case ko naman ganyan din.Sobrang palpak ung service ng Smart Bro na halos 6 months lang kami merong net. Ilang beses kong fin-follow-up un sa customer service hanggang sa pabayaan ko na lang na wala. But since may lock-in period nga na 24months, tinapos ko un para walang gulo. Ang problema, nung nag-expire na yung contract, eh hindi na ko nagrenew. kaso tuloy-tuloy pa rin yung charge ng Smart Bro saken. lecheness lang talaga. Ilang beses ko na rin sinabi sa mga nangungulit na agents na napawalang kwenta service nila at kung tutuusin eh dapat nga may rebate pa ako dun dahil kahit di ko narereceive yung "service" nila eh nagbabayad ako. Now, nagtext itong certain Lauron Law Firm na ito which completely pisses me off. Pag nangulit pa sila, I'll be forced to file a complaint sa NTC.

Anonymous said...

Patigasan na nga ng mukha yang mga collectors na yan eh. Nakakainis talaga. I didn't file a complaint na with the NTC because they stopped hounding me. I was hellbent on filing a complaint. Buti tumigil sila after I posted this blog.

Anonymous said...

Hi, I experienced the same thing with the canopy replaced with Wimax bec of signal problems. I have not paid them for months and now the bills that I am receiving from them would sometimes reach up to 30k then the next bill wud be on a lower price and so on. they are not really consistent. Just this moment I received a call from a Rommel Dela Cruz from CMMS Legal External of SmartBro daw. And is asking why am I not paying my dues, when I'm in the middle of my narration he dropped the call and didn't call me back. Anyway, I wasn't really able to use the connection since their 2mbps can't even access facebook. I asked for a technician, which I usually do in my Bayantel account (on which they respond immediately) but no technician from smartbro came. Guess that was 4 times. I got tired and pissed off so I didn't pay them. Now my mom is really so worried bec of the increasing-decreasing bills reaching up to 30k. What to do?

jaja said...

I suggest you go to ntc.gov.ph to file a complaint. If you want, you can go personally to the smart office to explain and ask for a reversal of charges.

You can always ignore their demands, pero they can be persistent. The best option is to complain to the NTC if you can no longer tolerate their harassment.

Thanks po!

Anonymous said...

Hello. I am also encountering the same harrassment from that firm. My story is, I availed of a smartbro wifi. I have been consistent in paying for the first 5 months despite the crappy service then they stopped sending me monthly bills. I then stopped paying AND USING the device since my other phone's internet is way better than the device. It wasn't explained to me when I purchased it that I still need to pay or else they will charge me. Months went by without any notice nor bill not until my 8th month. I have been receiving messages, mails etc from a law firm telling me that I charges are already filed in a local court in Makati. I went back to where I availed the device to talk to them. They just told me that I need to pay the amount even if I didnt use the device for a couple of months, they will reconnect the service and there will be an option to increase the speed. Instead of being at ease, I became more frustrated and disappointed. If they have a good service (faster internet speed) in the first place, then i wouldve used the service til now.

Anonymous said...

"a simple Filipino may get easily harassed by these oppressive TELECOM GIANTS."

Anonymous said...

same here!, its been a year since na wala na ung service ko kasi di nila pinupuntahan hanggang sa pinabayaan nalang nila, ilang beses na aq pumunta sa office nila pero walang solusyon and sabi papapunta ng tech pero wala namang dumadating nung tumawag ako sa tech nila sabi for closing na daw ung lugar namen dahil sa dame daw ng puno na nakaksagabal sa signal, hellooo ang taas ng bahay namen at sa lugar namen wala ni isang puno, tapos ngaun manghaharass ung mga maniningil..

Anonymous said...

What's the worst case scenario po ba if we ignore their demand letters?

Anonymous said...

Actually, I have been experiencing the same thing. As a matter of fact, I have received the same text from this ADA Firm. And WTF, they're demanding me to pay for the service that we hadn't even received.

In my case, I have received an awful internet connection from the 3 month onwards. I have regularly contacted the customer service and they have sent a technician ONLY ONCE. On the 6th month, the internet service finally went off. I made several follow-ups and nothing happened. Tapos since meron silang lock-in period na sinasabi, I decided to continue paying for that pesky internet service na never kong nagamit.

Then nung mag-expire na yung contract, this customer service rep kept on calling to continue the service. Sabi ko, NO! HINDI KO NGA NAGAGAMIT UNG SERVICE TAPOS ITUTULOY KO PA UNG KONTRATA? tapos nagulat na lang ako may bill nanamangf dumating. I tried calling the customer service nila at sinabi kong i-cancel yung account. Hindi raw. I made several calls to no avail and finally, ayoko na. I started ignoring them until this ADA Firm texted up. Grabe.. this law firm would ran after me dahil lang sa P3000 plus na bill??? And to think that hindi ko yun nagamit ever???

I wish SMART would work on this. And if every someone out there would like to file a complaint, please do keep in touch. Mas maganda kung madami tayong makikipagtulungan na sugpuin ang kolokohan na ito ng SMART.

Anonymous said...

Actually, I have been experiencing the same thing. As a matter of fact, I have received the same text from this ADA Firm. And WTF, they're demanding me to pay for the service that we hadn't even received.

In my case, I have received an awful internet connection from the 3 month onwards. I have regularly contacted the customer service and they have sent a technician ONLY ONCE. On the 6th month, the internet service finally went off. I made several follow-ups and nothing happened. Tapos since meron silang lock-in period na sinasabi, I decided to continue paying for that pesky internet service na never kong nagamit.

Then nung mag-expire na yung contract, this customer service rep kept on calling to continue the service. Sabi ko, NO! HINDI KO NGA NAGAGAMIT UNG SERVICE TAPOS ITUTULOY KO PA UNG KONTRATA? tapos nagulat na lang ako may bill nanamangf dumating. I tried calling the customer service nila at sinabi kong i-cancel yung account. Hindi raw. I made several calls to no avail and finally, ayoko na. I started ignoring them until this ADA Firm texted up. Grabe.. this law firm would ran after me dahil lang sa P3000 plus na bill??? And to think that hindi ko yun nagamit ever???

I wish SMART would work on this. And if every someone out there would like to file a complaint, please do keep in touch. Mas maganda kung madami tayong makikipagtulungan na sugpuin ang kolokohan na ito ng SMART.

Patrick Catalan said...

Hi, ganyan din po ang problema ko. Hinaharass ako ng Smart Bro (WiMax) I've been using their service for 2 months and i have a poor experience with it but after 2 months i started experiencing more difficult Connection. I've been subscribed for WiMax Outdoor (2mbps) but i just received an average speed of 15kbps and sometimes nothing 'though i've already experience it from the start, but i still continued my subscription and notified them that i have a serious problem in my internet connection but they said that they will try to fix that but after a month of followup still i have no good internet connection so i called their Customer Service Hotline and i tell them that "i would like to terminate My Subscription but and they said; you need to pay the pre-termination fee worth 8,991.00 pesos and your Current Balance of worth 999.00 pesos but i didn't pay them for not given a Quality Service. And now. After a year i've started to stop paying my bill to them(SmartBro), they send me a text message; here's what they've texted:


"Good AM!
Mr/Ms. Patrick Catalan
SMARTaccount: 73349160
Balance: P2,939.95
This is ALDRIN from the Office of Atty. LEO Z. MENDOZA of PACER Collection Services Inc. Collection Agency of Smart Communications Inc. This is regarding your SmartBro Acct. Despite our FINAL DEMAND for payment for you to pay in full or in intallments, you still failed to settle or submit your payment proposal for which we consider them to be a refusal on your part to settle. Our next step is to recommend the filling of Case against you in Court. You may avoid this inconvenience by paying your Account. Today or Until April 29, 2015 (in FULL or in Partial Pyment)
Text/Call 09209674720. Pls. Disregard this notice if pyment has been made earlier. Note: THIS MSG SERVES AS YOUR FINAL WARNING. Thank you!"

(That is the exact message they've text to me, i just copied it and paste)


This texter might be using some words to make a Psy-war so that i will may quickly make an action to fulfill my bill before their due date even 'though i didn't have a good experience with their service. I did not yet reply any message to them yet. And also, their message seems to be very unprofessional i've been also i a Customer Service and Marketing Department of a Company but i've done any message or letter like that. Also, if they we're about to fill a Case against me i thought they should have to give me at least 30 days from the day(Today) they've send me a notice and that's the proper and legal notice. That message seems to be too unprofessional.

By the way, my problem is; thus they could really fill and Case against me or what?
Please give me some suggestions or guide, and also please contact me at patrick.catalan18@gmail.com. Thank you in advance!

Anonymous said...

ganyan din ang naexperienced ko kaya hindi na ko nagbayad and now may tumawag sa akin na nananakot na kapag hindi ako nakapagbayad ififile na nila sa makati regional court daw yung case. ininsist ko na fault nila yun at bakit ako magbabayad hindi ko naman nagamit ung service nila. may inavail ako sa kanilang tablet. paano kaya iyon? bayaran ko lang yung monthly nung tablet and then deadma na lang sa monthly bill ng internet ko? sana may makasagot. thanks in advance.

jaja said...

the worst thing is that could happen po if people ignore demand letters is that they will call your house, your office, or even visit your place, if you gave them those info. second is, they might file a case against you...

BUT...for P1,000-P3,000? only scum of the earth would go that low and file a case.

jaja said...

ganyan din ang naexperienced ko kaya hindi na ko nagbayad and now may tumawag sa akin na nananakot na kapag hindi ako nakapagbayad ififile na nila sa makati regional court daw yung case. ininsist ko na fault nila yun at bakit ako magbabayad hindi ko naman nagamit ung service nila. may inavail ako sa kanilang tablet. paano kaya iyon? bayaran ko lang yung monthly nung tablet and then deadma na lang sa monthly bill ng internet ko? sana may makasagot. thanks in advance. -

-How much po ang outstanding bill niyo? I would suggest na unahan niyo na pong ifile yung complaint nyo sa NTC kasi it's really their fault. Nananakot sila ng mga ordinaryong tao, na naghahanap ng matinong service, na hindi naman nila maibigay.

Anonymous said...

Same situation here!

Anonymous said...

ganyan din ang naexperienced ko kaya hindi na ko nagbayad and now may tumawag sa akin na nananakot na kapag hindi ako nakapagbayad ififile na nila sa makati regional court daw yung case. ininsist ko na fault nila yun at bakit ako magbabayad hindi ko naman nagamit ung service nila. may inavail ako sa kanilang tablet. paano kaya iyon? bayaran ko lang yung monthly nung tablet and then deadma na lang sa monthly bill ng internet ko? sana may makasagot. thanks in advance. -

-How much po ang outstanding bill niyo? I would suggest na unahan niyo na pong ifile yung complaint nyo sa NTC kasi it's really their fault. Nananakot sila ng mga ordinaryong tao, na naghahanap ng matinong service, na hindi naman nila maibigay.


-yung last letter na nareceived ko October last year nasa 5K+ lang yun and then nung tumawag nung May nasa 13K na daw. 1 month na monthly lang ang hindi ko nabayaran nun pero naging 5K+ na agad. Saka may naalala ko dapat September last year tapos na ung 6-month contract na sila ang gumawa, July last year nung masira ang internet ko, so dapat hindi na yun lumaki ng 13K di ba. Plano ko makipag usap sa smartbro na yung tablet lang ang babayaran ko pero hindi ung internet na hindi ko nagamit. Sana pumayag kasi wala naman akong plano takbuhan yung pagbabayad, nagkataon lang talaga na hindi maganda ang service nila.

kardo said...

ako rin pero ang sa akin nawala ang service nila dahil ng bagyong yolanda kaso nde na nbalik kahit nag submit pa ako ng affidavit of loss kasi na wash out ang mga gamit.

Anonymous said...

IBA NAMAN PO ANG KWENTO KO, WALA PO AKONG ACCOUNT SA SMART PERO NIRELEASE PO NILA ANG POSTPAID LINE NUMBER KO WITH GLOBE JUST BECAUSE MAYROONG NAG APPLY SA KANILA AT GINAMIT ANG NUMBER KO AS OTHER NUMBER, IM FROM QC AND THEY ARE LOOKING FOR SOMEONE FROM DAVAO, PINALAGPAS KO PO YUNG UNANG COLLECTION COMPANY KAHIT MEDYO BASTOS AND ARROGANT MAKIPAG USAP. SIMPLE EXPLANATION HINDI PO NILA MAKUHA AGAD, BAKIT HINDI NILA ICHECK SA GLOBE KUNG KANINO NAKA REGISTER ANG NUMBER BAGO SILA MANG HARASS. THEY PROMISED THAT THEY WILL BE MAKING A REPORT TO SMART TELECOM UNFORTUNATELY AFTER 2 MONTHS, ETO NANAMAN PO AT MAY TUMATAWAG NANAMAN FROM SUMMIT COLLECTION AGENCY NAMAN, IN 1 DAY 4 TIMES TUMAWAG, AYAW MANIWALA NUNG CALLER NA DI NAMIN KILALA HINAHANAP NILA... GALIT PA SILA AT SINABING PANU DAW SILA MAKAKASIGURADO NA DI NAMIN KILALA OR HINDI KAMI YUN. DI KO PO ALAM KUNG ANU SA TINGIN NYO OR KUNG SINO MAY KASALANAN? COLLECTION AGENCY OR SMART?

Anonymous said...

IBA NAMAN PO ANG KWENTO KO, WALA PO AKONG ACCOUNT SA SMART PERO NIRELEASE PO NILA ANG POSTPAID LINE NUMBER KO WITH GLOBE JUST BECAUSE MAYROONG NAG APPLY SA KANILA AT GINAMIT ANG NUMBER KO AS OTHER NUMBER, IM FROM QC AND THEY ARE LOOKING FOR SOMEONE FROM DAVAO, PINALAGPAS KO PO YUNG UNANG COLLECTION COMPANY KAHIT MEDYO BASTOS AND ARROGANT MAKIPAG USAP. SIMPLE EXPLANATION HINDI PO NILA MAKUHA AGAD, BAKIT HINDI NILA ICHECK SA GLOBE KUNG KANINO NAKA REGISTER ANG NUMBER BAGO SILA MANG HARASS. THEY PROMISED THAT THEY WILL BE MAKING A REPORT TO SMART TELECOM UNFORTUNATELY AFTER 2 MONTHS, ETO NANAMAN PO AT MAY TUMATAWAG NANAMAN FROM SUMMIT COLLECTION AGENCY NAMAN, IN 1 DAY 4 TIMES TUMAWAG, AYAW MANIWALA NUNG CALLER NA DI NAMIN KILALA HINAHANAP NILA... GALIT PA SILA AT SINABING PANU DAW SILA MAKAKASIGURADO NA DI NAMIN KILALA OR HINDI KAMI YUN. DI KO PO ALAM KUNG ANU SA TINGIN NYO OR KUNG SINO MAY KASALANAN? COLLECTION AGENCY OR SMART?

Anonymous said...

me po.. 2012 pa ung nung diko na ginamit pldt nmin since naka aprtment lang kmi. tpos kahapon lanh my tumawag na taga law office dw siya.and asking me to pay 9k.
pero ang txt nya is 23k. sabi ko bat ko babayaran ung diko naman nagamit! mkpag usap nlng dw ako sa pldt pra daw di nila ipadala demand letter skin.hahaha.
by the way nagpakabit po kami 2monyths lang d ko na ginamit kasi lagi DC kesho may problema daw sa area nmin ganun..ang sabi naman smin nung nag install kung ayaw na nmin wag na gamitin kaso block listed lang tlaga

Anonymous said...

Hi there... sa akin iba yung problema ko i.ve been loyal to smartbro tapos one time tumawag sila sa akin sabi nanalo daw ako nang tablet by electronic raffle i refuse that gadget kasi babayaran ko rin every month worth 350.00 pesos..paano ko yan magagamit sira yung tablet pina dala titingnab ko lang na lolowbat na agad! Binalik ko sa smartbro office para matingnan ayusin daw nila same parin sira yung unit...tapos ito nakaka bwesit and ADA LAW OFFICE magfile daw sa aking nang demands as a thift WTF! Diko yan kinuha kusang binigay nang smartbro! Pls help me ..ano po ba ang gawin ko dito e return ko tong tablet sa kanila? Na stress na ako madyado dito sa demand letters nila

Anonymous said...

smartbro users po kmi for less than 2 yrs..since the connection is too slow minsan nawawala pa.hanggang sa d kmi nagbayad for 1 month then naputol ung connection..but they send us billing till now.5 mos na po kmi nakabitan ng pldt.kninang umaga I receive a letter from the law office na I need to pay my unpaid bal.worth 4k then my addition na 2k for penalty.if d ko nabayaran within 5 days magbabayad daw po ako ng 100k..d ko naman po nagamit ung previous month kc po pinutol na nila ang connection...nu po ba dapat kung gawin?

Anonymous said...

smartbro users po kmi for less than 2 yrs..since the connection is too slow minsan nawawala pa.hanggang sa d kmi nagbayad for 1 month then naputol ung connection..but they send us billing till now.5 mos na po kmi nakabitan ng pldt.kninang umaga I receive a letter from the law office na I need to pay my unpaid bal.worth 4k then my addition na 2k for penalty.if d ko nabayaran within 5 days magbabayad daw po ako ng 100k..d ko naman po nagamit ung previous month kc po pinutol na nila ang connection...nu po ba dapat kung gawin?

Anonymous said...

Got the same message Patrick

Visyl Versoza said...

I got the same messages din po; I told SmartBro before that I need to disconnect may internet dahil nga sa signal is so bad/worse nothing happen so I stop paying my bills and here comes the text from this number 09988566347 it says; Good Day. This is from the office of Atty Leo Z.Mendoza of Pacer Collection Services Inc, collection agency of smart. Despite all our follow ups on your UNPAID smart broadbrand account payment was not made. You may pay in FULL or in INSTALLMENT. Should we not hear from you soonest, we shall think of means to protect our client's interest, thru legal or otherwise you may avoid this inconvenience by paying your account TODAY UNTIL OCTOBER 19,2015. Settling this account is the only means to save you from LEGAL PROBLEMS.
I been receiving this messages 3 times in a row everyday nakakagigil when I tried to call the number is unavailable. Totoo ba to or scam kind of worried though. Thank you for reply

Anonymous said...

Iba nmn po ung case k..my natanggap dn po ako na letter sa ldrp law offce..yung bill k lang po is 1,800 pero ang nkalagy sa letter na kelang k dw mg bayad ng 11k kng hndi mg fifile cla ng cse skn..mga walang hiya talaga mga mukhang pera..

mariefeb said...

Good day to all same with me with that Pacer collection.and meron pa nagtex sakin kaya nbwesit ako.
pJ publication co.
We will publishing your name,face,and picture on all leading newspaper on the count of STAFA ,then we seek a warrant to ensure all your obligations will be settled.
Including your references.
Call 02 722 -4889 MR.JUN MACASAET ASAP
tama ba yan? Ano ako kriminal dahil hindi ko na binayaran ang smart sa sobrang bagal ng conection nila!mga sira ulo yan collecting agency na yan kaya sabi ko harassment at unjust vexation pwde ikasoi sa kanila.
Ano po kaya pwde ko gawin?

mariefeb said...

Me too, meron nag tex sakin collecting agency,kc 3 account ko tinigil ko na at para nalng ako nagbabayad sa walang katuturan naubos n pera kababayad,wl pa nmn 30k utang ko tapos sabi i lalagay daw sa dyaryoi pangaln at picture ko pag d nagbayad at file dw ng kaso estafa. Sinagot ko nmn ung nagtex sabi ko bakit kriminal ba kako ako? Kaslanan ng smart na pagong kako.at cnagot ko na cla pwde ko idemanda ng harassment at unjust vexation'. Willing ko nmn po bayaran kaso cnisingil pa ung lock in period na hindi ko ginamit.salamat and advice po

mariefeb said...

Same tau ng problem mga collecting agency,willing nmn ako magbayd kaso ayoko lng ng lock in period no byaran ko hindi ko nagamit? Naghahanap p ako ng cgnal lagi:-)

Jerik Amaranto said...

Hey new here. I have been experiencing that as well. For 3 weeks now they kept bugging me. From a certain law office that I found out that has a tax evasion case with BIR. I already paid partial amount but kept on insisting that I need to pay in full. BTW. What happened now to your accounts?

Jerik Amaranto said...

Hey new here. I have been experiencing that as well. For 3 weeks now they kept bugging me. From a certain law office that I found out that has a tax evasion case with BIR. I already paid partial amount but kept on insisting that I need to pay in full. BTW. What happened now to your accounts?

Anonymous said...

What happened now?

Anonymous said...

What happened now?

Anonymous said...

What happened to your account now?

Anonymous said...

Sillano law office po ba yan?, madaming ganyan. Sabi ng uncle q na lawyer na specialty any LITIGATIOn. Wag na pansinin kung sa maliit na halaga. Ako 4200 noon nagbigay ako 400 para at least may nabawas para if in case na magkakasuhan at least masasabe ko na willing ako I settle at nag counter.case ako sa collection agency ng coercion

Naguguluhan na. said...

Pls help po .nkka stress n ung smqrt sabi nk lock in period ako for 30months. Eh hindi ko n po binayaran ngaun cnsingil ako ng 23tho. Aba eh ok sn kung ok ung service kaso hindi lalo plagi nwawala cgnal. At meron p mga nnkot sulat tex tawag.ky ginawa ko tinanggal ko n sim ko

Anonymous said...

In my case, my contract was expired since September 2014. so we asked the Smart comm.on how to terminate the plan since it was already expired and we are no longer interested to extend the contract since the connection is very poor and always disconnected. their employee advised us to pay 1,500php even though our plan is 999, its for other charges daw since we want to cancel our plan, and all we need to do is to stop from paying so that the smart comm will automatically cancelled the plan. After 1 year. September 2015, The smart communication starts to harassed me by texting, calling and mailing from their Law Office. They told us that the plan was cancelled but the account is not and our outstanding balance is 3,200. hahahahaha. funny isn't it? we asked for the proper way on how to STOP THE PLAN AND THEY ARE THE ONE WHO TOLD US TO STOP FROM PAYING, AND NOW, THEY HARASSING ME. OBVIOUSLY, ITS THEIR MODUS. I WISH THAT KARMA WILL VISIT SMART COMMUNICATIONS IMMEDIATELY :)

jaja said...

Hi everyone. If you would back read the comments, the harassment stopped after telling the person who called me that I never got any signal and went to Smart Center to report it. They just stopped after that conversation. Natahimik talaga nung sinabi ko na "nireport ko na, wala pa rin, nag email ako, walang sagot; nagpunta ako sa center, wala din... tapos ngayon nagdedemand kayo."

I would have proceeded with my complaint with the NTC if they hadn't stopped, but they did (Thank goodness).

The harassment peaks during Christmas time because collection agencies know that this is the time when people receive their bonuses (na alam naman nilang may pinaglalaanan na, or worse, naiutang na before).

My advice, ignore them if you are in the right because they were not able to meet their end of the bargain, that is, to provide decent, continuous internet service. If they won't stop, you can resort to the NTC.

As to estafa - deadma. This would not qualify as estafa. They treat us as scums who do not know how to pay when our reason for not paying is their pathetic service. Wag po tayong magpapadala sa kanila. You may consult a lawyer to see how to countercharge them.

Thank you po. Merry Christmas

Anonymous said...

Hi guys, have the same problem ..been receiving calls and text that I ignored and just today I receive a demand letter to pay or else a case will be filed against me..so I guess we'll just ignore this?

Anonymous said...

Good evening po pahingi po ng advice ako din nagpakabit ako sa smartbro kaso ung 1st monthpo hndi ko na gamt kasi biglang nawala yung signal pagkatapos ngayon pina dalhan ako ng notice of disconnection pababayarn din mg 50k ngayon may nag text din sa akin from pacer collection. Ano po ang dapt kong gawin help naman.

Jerik Amaranto said...

Ano nangyari sa account nyo ma'am?

Jerik Amaranto said...

Happy new year.. Ano ginagambalabpa ba kayo ng mga CAs hehe

Anonymous said...

What happened to pacer now?

Unknown said...

Not valid yang landline na yan. At di po sa kanila yang JP Pub. Gumagamit lang sila ng kung ano anong way para matakot ka at magbayad para kumita sila. As far as i know, yung mga delinquent accts ay binibili ng mga CA sa mga Telcos and Banks tapos yung masisingil sa inyo, sa CA na po yun napupunta.

Charisse A said...

Not valid yang landline na yan. At di po sa kanila yang JP Pub. Gumagamit lang sila ng kung ano anong way para matakot ka at magbayad para kumita sila. As far as i know, yung mga delinquent accts ay binibili ng mga CA sa mga Telcos and Banks tapos yung masisingil sa inyo, sa CA na po yun napupunta.

jude irene pesante said...

Hello po.. Kakareceived ko lng ng letter from sillano and associates law.. Dhil sa seriously overdue daw ng bill ko sa home bro ( smart broadband)... Pinapabayad nila ako ng 35,200 inclusive of charges unpaid... Sabi nila in desire to spare the embarrassment and inconvenienve they make final demand to pay and settle With 11, 200.. Failure to comply mgfifile cla sa court involving a claim up to 100k for speedy resolution amd they will hold me liable for damages amd attorney's fee... Its been 8 months di ko n nagamit ang smart bro bec. Wla tlgang signal.. di man lng ngpadala ng notice for disconnection and bigla n lng cla mgpadala ng ganitong letter... Wat should i do???

jude irene pesante said...

Hello po.. Kakareceived ko lng ng letter from sillano and associates law.. Dhil sa seriously overdue daw ng bill ko sa home bro ( smart broadband)... Pinapabayad nila ako ng 35,200 inclusive of charges unpaid... Sabi nila in desire to spare the embarrassment and inconvenienve they make final demand to pay and settle With 11, 200.. Failure to comply mgfifile cla sa court involving a claim up to 100k for speedy resolution amd they will hold me liable for damages amd attorney's fee... Its been 8 months di ko n nagamit ang smart bro bec. Wla tlgang signal.. di man lng ngpadala ng notice for disconnection and bigla n lng cla mgpadala ng ganitong letter... Wat should i do???

Unknown said...

Ako din nakaencounter ako ng ganyan. Gang ngayon sinasabi nya kaksuhan nila ako na iready ko na ung lawyer ko. Nawala ung sim na inavail ko sa postpaid.1 month ko lang sya nagamit and ung secenod and rest wala na kahit icheck pa nila kung nagagamit ko pa. Tumawag sakin ung csr nila sinabi ko un at sya pa ang galit and dame dameng sulat na pinpadala gusto nila bayaran ko ung whole year and ung disconnection fee. Anu sila siniswerte? Bt ko babayaran ung alam kung di ko naman nagamit ng 11 months. Kupal kasi tong smart eh. Gusto ko dn magfile ng case sknila

Iah said...

Ako din nakaencounter ako ng ganyan. Gang ngayon sinasabi nya kaksuhan nila ako na iready ko na ung lawyer ko. Nawala ung sim na inavail ko sa postpaid.1 month ko lang sya nagamit and ung secenod and rest wala na kahit icheck pa nila kung nagagamit ko pa. Tumawag sakin ung csr nila sinabi ko un at sya pa ang galit and dame dameng sulat na pinpadala gusto nila bayaran ko ung whole year and ung disconnection fee. Anu sila siniswerte? Bt ko babayaran ung alam kung di ko naman nagamit ng 11 months. Kupal kasi tong smart eh. Gusto ko dn magfile ng case sknila

Anonymous said...

I also received a text message,

"GOOD DAY! MR./MRS This is MS.Suzette from the Office of Atty.Leo Z. Mendoza of PACER COLLECTION AGENCY Of PLDT. Please be Informed that outstanding balance of your PLDT ACCOUNT is Already DUE & DEMANDABLE. Kindly make your payment TODAY OR UNTIL WEDNESDAY MARCH.23.2016 To avoid LEGAL ACTIONS.you may call/text at (02)415-8440 09399126689 for any payment proposal thank you!

We have a computer shop, and on our 2nd branch PLDT ang connection namin pero matagal na naming hindi ginagamit ang connection dahil patagal ko nang pinapadisconnect, tapos nag reply ako ngayon kung anong account no. ang sinasabi nya, i got no response.

Anonymous said...

Smart at PLDT pareho lang any mga yan. Nag-apply ako ng Plan 1299 sa pldt, after 1 month nagulat ako na may extra cellphone at sim card pala plan ko na hindi ko alam, syempre kailangan ko bayaran yung extra charges, umabot din sa 1800 yung first bill ko kahit di naman nagamit yung sim at cell phone kasi after a month pa nila ibinigay. Then after 3 months yung bill ko 2,300 na considering na pina-cut ko pa yung caller id which is 200/month din. Yun pala ini-upgrade nila ang plan ko sa 1,899 at hindi man lang nagtanong kung papayag ba ko. Nag-complain ako sa hotline at sabi sakin punta nalang ako ssa office nila para sa complain. Ang nakakatawa sa office nila hindi tinanggap yung letter na dala ko about sa complaint at para ipa-revert yung plan sa 1299 di daw tatanggapin yung letter kasi di na daw maibabalik yon dahil sa 2 years na contract.

Ito ngayon sinisingil ako ng 21,000 ng pldt. Tibay naman nila

Anonymous said...

Hello po. Pa help naman po. Last June 2015 kasi kumuha ako ng smart plan na 499 pesos a month for two years. Kaso po di na ako nagbayad after one month kasi hindi ko magamit yong sim dahil walang signal. Nung January po, Naka receive ako ng text na kailangan ko magbayad kung hindi mag fifile sila ng case sa court. Eh, natatakot po ako. Baka po ipakulong nila ako. Hindi ko naman nagamit service nila. Wala po akong narereceive na sulat galing sa smart dahil lumipat ako ng tirahan. Advice naman po.

Anonymous said...

Hello po. Pa help naman po. Last June 2015 kasi kumuha ako ng smart plan na 499 pesos a month for two years. Kaso po di na ako nagbayad after one month kasi hindi ko magamit yong sim dahil walang signal. Nung January po, Naka receive ako ng text na kailangan ko magbayad kung hindi mag fifile sila ng case sa court. Eh, natatakot po ako. Baka po ipakulong nila ako. Hindi ko naman nagamit service nila. Wala po akong narereceive na sulat galing sa smart dahil lumipat ako ng tirahan. Advice naman po.

Anonymous said...

Ako din. Nawala ko yung sim. One month ko lang nagamit or rather di ko talaga sya nagamit ng one month kasi di ako makatawag or text man lang. Nung January nakareceive ako ng tawag at text. Mg fifile daw sila ng case. Natatakot ako.

jaja said...

Hello po. Pa help naman po. Last June 2015 kasi kumuha ako ng smart plan na 499 pesos a month for two years. Kaso po di na ako nagbayad after one month kasi hindi ko magamit yong sim dahil walang signal. Nung January po, Naka receive ako ng text na kailangan ko magbayad kung hindi mag fifile sila ng case sa court. Eh, natatakot po ako. Baka po ipakulong nila ako. Hindi ko naman nagamit service nila. Wala po akong narereceive na sulat galing sa smart dahil lumipat ako ng tirahan. Advice naman po.

_ I suggest you go to the nearest Smart Center to explain na walang signal po ang binigay nila at hindi functioning. Ang pagbabayad ay nakabase sa serbisyong binibigay nila. Kung walang serbisyo, dapat wala ding babayaran. Wala din pong nakukulong sa di pagbabayad ng ganyan. Hindi po estafa yan.

jaja said...

Ako din. Nawala ko yung sim. One month ko lang nagamit or rather di ko talaga sya nagamit ng one month kasi di ako makatawag or text man lang. Nung January nakareceive ako ng tawag at text. Mg fifile daw sila ng case. Natatakot ako.

- Kahit magfile po sila ng case sa inyo, isasubject din po yan sa mediation. besides po, wala po silang service eh. Sa terms and conditions basaahin nyo po yung pinirmahan niyo - magbibigay sila ng internet. Kung walang nasasagap na signal, eh di ibig sabihin po walang serbisyo. hindi naman tamang magbabayad kayo na wala naman pala kayong pakinabang doon. Kahit magfile pa sila, may laban pa rin po kayo.

Jam said...

Pahelp po. Gnito dn po nangyari samin. Sobrang bagal ng internet nla so di na namin bnyaran last 2015 pa. Hanggang ngyon ngtetext pa dn po cla na within 24hrs dpat dw po mkpagbayad na. Dapat po ba bayaran pa namin? Mkakasuhan po ba talaga kami pg di nagbayad?

arante bitome said...

Ako din po sa pldt my contract is 2 yrs after one yr ngemail kung maaari n pa terminate ng account ko kasi mahihirapan ako bayaran dahil meron ako inagdadaanan.sumagot sila pwde dw mgbbyad dw ako ng 2500 para sa termination fee sabi ko check ko n lng ulit until nakapgdecide ako n tapusin n 2yrs.expected ko n end of contract it means tapos n kai ang tagal nila sumagot sa email ko pati sa tawag.hanggang makalipas ang isang buwan my dumating n bill ngemail ulit ako bkit my bill p eh end of contract n ako last month p.din kasama sa email ko n pakicut n since tapos n contract ko ang sagot kahit dw end of contract tuloy p din ang service materminate lng dw ang contract kung bbyaran ko ung bill.hanggang sa dumating n isang araw n tx galing ada law firm n kkasuhan dw ako ng breach of contract.at hinaharass n ako araw araw.

Unknown said...

I also got the same issue.Lumipat kc kmi ng bahay then, I requested for relocation but for how many months wlang progress na nangyayari, so nag-file nlng ako ng disconnection pero sabi nila hindi dw pwede kc may pending process pa which is ung relocation request.After ilang months uli, binayaran ko nlng ung mga months na d nmin nagamit para lng ma disconnect na pero sabi nila d pa rin dw napra process ung old request, bat kasi ang tagal nila mag-process and dpat nga kmi na ung magalit kc babayaran na nga kahit hindi nagamit tapos hindi pa rin pwede mag-cut ng plan?
Then now, nkaka receive na ako ng text from collection agency na dpat may bayaran ako kung hindi may legal action na dw.
Help nman po, matagal na kc nmin d nagagamit ung smart bro but still may fee pa rin simula ng d nmin nagamit until now and counting.
I think smart customers dont deserve this kind of service,ginagawa nilang mga ignorante mga pinoy,kung ganun ung business nila,marami pang pinoy pwedeng ma-victim neto.

Cindy Catabui said...

I also got the same issue.Lumipat kc kmi ng bahay then, I requested for relocation but for how many months wlang progress na nangyayari, so nag-file nlng ako ng disconnection pero sabi nila hindi dw pwede kc may pending process pa which is ung relocation request.After ilang months uli, binayaran ko nlng ung mga months na d nmin nagamit para lng ma disconnect na pero sabi nila d pa rin dw napra process ung old request, bat kasi ang tagal nila mag-process and dpat nga kmi na ung magalit kc babayaran na nga kahit hindi nagamit tapos hindi pa rin pwede mag-cut ng plan?
Then now, nkaka receive na ako ng text from collection agency na dpat may bayaran ako kung hindi may legal action na dw.
Help nman po, matagal na kc nmin d nagagamit ung smart bro but still may fee pa rin simula ng d nmin nagamit until now and counting.
I think smart customers dont deserve this kind of service,ginagawa nilang mga ignorante mga pinoy,kung ganun ung business nila,marami pang pinoy pwedeng ma-victim neto.

Anonymous said...

nick...

simple lang ang gagawin nyo sa mga ganyan hayaan nyo lang dumating ng dumating yang mga letter sa inyo, at wag kayo magpadala sa takot, at sa mga bullshit na demand letter na yan at kung sino pang mga bullshit! na law office at mga collection services!! na yan instead of wasting your time calling,m txting, email dun sa service fucking! center! ng ng samrt! at pldt! wag nyung bayaran yung mga billings nyo na hindi nyo naman napakinabangan. problem solve/fuck them all!!

Anonymous said...

Hi. Sillano law office just sent a message na pupunta dw sila sa house ko with the assistance ng barangay for security purposes.. nagpupunta ba talaga sila sa mga bahay??

Anonymous said...

Same here just noww.. PJ Publication Co. tpos my MR. JUN MACASAET wla nmn masearch ang google tungkol sa kanya. Sino kaya un

jay said...

nananakot lang po sila. pwede silang magpunta sa bahay para ipadala ang demand letter. other than that wala na silang magagawa at walang kinalaman ang barangay po diyan.

Anonymous said...

hahah ung sumilao law firm? binara bara ko yan nung july 25 2016 tinatakot pa ako eh punta daw sa barangay tpos magsasampa ng kaso ang yabang pa magsalita ng bading na agent sbi ko oo sge pumunta na kayo dito hihintayin ko kayo ngaun sa barangay hall paki dalian ha? sumagot ng oo sir gagawin namin yan hahaha tpos binaba na. kinabukasan nagtext ng magpapadala ng subpoena skin. reneplyan ko ulit oo sge antayin ko yan tignan ko lng kung ako magbabayad sainyi o kayo angmagbabayad sakin ng damages dahil sisirain nyo pangalan ko. ayon wala ng text at tawag hanggang ngaun hahaha ako pa tinakot ng mga to.

Anonymous said...

Good for you!!!
Yang mga yan ay gusto lang talaga na manakot at kumita. Wala silang pakialam kahit yung ibang tao na walang alam eh natatakot na pianggagagawa nila.

Unknown said...

until now po bah are they still bothering yo

Winna P said...

until now po bah are they still bothering yo

Anonymous said...

Dapat talaga wala ng lock in period sa mga telco..sayang lang ang hinabayad ng mga tao..hindi naman ganun ka ganda ang sebisyo na binibigay nila..lalo na yang smart na yan..kung pede nga lang na ipacut ko na agad itong line ko pinagawa ko na..kaya lang may pre termination fee pa...simpleng holdup sa mga comsumer...
sana umabot na yan kay pangulong duterte..para pati sila matigil narin...

Anonymous said...

Dapat talaga wala ng lock in period sa mga telco..sayang lang ang hinabayad ng mga tao..hindi naman ganun ka ganda ang sebisyo na binibigay nila..lalo na yang smart na yan..kung pede nga lang na ipacut ko na agad itong line ko pinagawa ko na..kaya lang may pre termination fee pa...simpleng holdup sa mga comsumer...
sana umabot na yan kay pangulong duterte..para pati sila matigil narin...

jaja said...

Tapat talaga ganun! Lalo na kung pathetic naman ang service.

Hindi na po nila ako ginugulo ngayon.

Paul Santos said...

I have yhe same problem. They are asking me 13k sa serbisyong d ko nagamit 11 monts ago... I thought mag isa lang ako sa problema na to... madami pala tayong hinaharass ng bwct na smart bro na to... sana magsama sama tayong lahat to file a complaint againt this oppressive move by smart thru their collecting agency.. nakakaparanoid na every single day may text message about filing a case..

Paul Santos said...

We seemed to have the same collecting agency annoying us Patrick.. pero tinigilan na nila ako, then all of a sudden me nagtxt na naman sa akin na ibang collecting agency... nakakabamas lang di ba.. from PACER ang urang ko daw P5400.. then sa bagong naniningil sa akin 13k na.. d pa din ako nagbabayad..

Paul Santos said...

Miss jaja, how many months na po na ndi nangungulit yung CAs nila? Kasi yung sa akin huminyo na yung sa PACER law office mga bandang june.. tapos nung katapusan ng august ibang collecting agency naman, sillano ata yun.. nakakakaba din kahit papano.. pero what should we really do? Inignore ko na yung una e..

Paul Santos said...

I have yhe same problem. They are asking me 13k sa serbisyong d ko nagamit 11 monts ago... I thought mag isa lang ako sa problema na to... madami pala tayong hinaharass ng bwct na smart bro na to... sana magsama sama tayong lahat to file a complaint againt this oppressive move by smart thru their collecting agency.. nakakaparanoid na every single day may text message about filing a case..

jaja said...

Hi Sir Paul... Actually three years na po silang nanahimik.

May percentage po kasi yang mga collection agency na yan sa bawat taong matakot nila. Dun po sila kumikita. Kaya kahit wala sa lugar ang paniningil, nagagawa po nila.

Paul Santos said...

Hi Miss Jaja.. Thanks po sa response nyo. Talagang nababawasan ang kaba ko pag nakakabasa ako ng ganitong message from other people who have harassed by these collecting agencies... Make me feel more comfortable to ignore their text messages. More power sa ating lahat.. Hoping to hear from others as we go through this.

Georgie Aparicio said...

Ako din po siguro biktima rin ngaun. Ngaun kasing araw pinasesettle sakin ungpera kailangandaw mga 1 o clock kung hindi may interes na 25% ung naging utang ko na 10k. Eh 2months lang ang di ko nabayaran matagal n nilang pinutol. Tapos pinapuputol ko na sa kanila wala silang action. Umabot muna ng 4k pinasettle sa asawa ko na bayaran muna ung 2months dahil un lang talaga ang dapat bayaran. Nag txt naman ung sa smart bro na paid n kami,tapos bigla uling may tatawag na kailangang bayaran pa ung iba. Nagkataon na wala akong trabaho at wala akong ibabayad sa kanila. Hanggang may nagtxt na taga law office na sila ito ngang sillano na ganun nga din ang nasaad sa txt. Kailangan ko daw na esettle kahit n 2k muna daw sabi ng asawa ko. Saan ko naman kukunin un eh ang sahod ko.lang ngaun bilang service driver sa mga pamangkin ko ay 6k lang kulang pa nga sa pambaon ng 4 kung anak. Sila pa ba ang uunahin ko kesa sa mga anak ko. Subra naman sila mahina na nga ung net nila kung minsan nawawla pa tapos ganito ang gagawin na mga yan.

Matiefeb said...

Good day. Mag 3 yrs na sa may 2017 ung sa smart ko 2yrs ko ng hindi binabayaran dahil wla nmn connectoon nagrenew po kc ako ng contract at sabi meron ako free na cp na apple 4s tapos un pala pinapabayaran din sa akin ung price ng unit .ngaun po meron demand letter from smart dumating binalik ko sa postmaster at mag 3yrs na kako yan sulat e pdl parin hindi kp binuksan at tinanggap nmn ng postmaster. Ano po ba ggwwin ko? Ayaw parin lumubay 7ng smart kakasulat.nkakairita na.nasyang lang pera kp kababayad sa kanila nun.isa pa meron ba free na pinapabayaran sa akin?

Ma said...

Good day. Mag 3 yrs na sa may 2017 ung sa smart ko 2yrs ko ng hindi binabayaran dahil wla nmn connectoon nagrenew po kc ako ng contract at sabi meron ako free na cp na apple 4s tapos un pala pinapabayaran din sa akin ung price ng unit .ngaun po meron demand letter from smart dumating binalik ko sa postmaster at mag 3yrs na kako yan sulat e pdl parin hindi kp binuksan at tinanggap nmn ng postmaster. Ano po ba ggwwin ko? Ayaw parin lumubay 7ng smart kakasulat.nkakairita na.nasyang lang pera kp kababayad sa kanila nun.isa pa meron ba free na pinapabayaran sa akin?

jaja said...

Sir Georgie - tandaan nyo lang po na walang nakukulong sa utang lalo kung walang intensyon na takbuhan ito AT wala naman silang binigay na serbisyo O ang serbisyo nila ay hindi naman matino.

Ingat po lagi.

jaja said...

Ms. Matiefeb. Yan nga po yung nakakainis sa kanila kasi po sasabihing libre eh hindi naman pala. Dapat po talaga narereklamo yang ganyang promo sa DTI, at dapat din po ay sa NTC.

Kahit po hindi niyo ireceive ang sulat, considered pa din po yan na received pero refused to receive. Yung iba po, sinasabihan na lang ang kartero na hindi na nakatira yung tao na yun dun para di na magdeliver sa mga bahay nila - kaso depende po yan sa kartero kung susunod sa inyo (dirty tactics po ito, pero meron pong ibang gumagawa kasi below the belt din ang ginagawa ng mga collector).

jaja said...

Sir Paul,

Sana nga po dumating yung time na hindi na tayo ginaganito ng mga powerful network corporations. Sablay na sablay po ang ating consumer protection laws. Tayo po na mabilis matakot ang kinakawawa. Kung matino lang naman ang serbisyo nila ay walang problema sa pagbabayad. Kaso sila ang mali eh. Unfair naman na magbabayad tayo, tapos tayo yung inagrabyado diba?

Anonymous said...

Pacer din po ang ngttxt sakin ..hnd ko bnyadan ang smart bro pocket wifi just because wala nmn signl ...tas mag eend yun gb na snsbi nila hnd nmn ksma pag ngreflenish ulit sila ng lowd..

kk said...

kami po miss jaja may item po na binigay samen eh sira naman po pinapabayaran po samen 15k mahigit tapos may sulat po na nadating yun pacers po. ang gusto po nila bayadan namen yun item na sira nag punta kmi sa Pldt branch hindi nila pinaltan kase hinfi naman daw sira eh tuwing mag vdeo call kmi ng papa ko namamatay bigla. bawat gamitin sya namamatay din. tapos gusto bayadan po namen yun item. ano po badapatgawin. hindi po namen ginamet yun item nila noon pa para may pruweba kming hindi namen nagamit yun item na yub at isosole nalang namen kung totoo man yun sinasabe sa sulat.

Unknown said...

Having the same problem too! Tawag ng tawag sa amin ung smart bro na idedemanda daw ako because of unpaid bills, eh bakit ko naman babayaran kung wala akong natatanggap na serbisyo. Matagal na namin gustong ipa-cut ung line sa wifi kaso may contract nga daw. Tapos ngayon ako pa ang lalabas na kakasuhan, manigas sila! Gusto ko sana magfile din ng complain against them para naman matigil natong kalokohan nila!

Fleur said...

Hello po. Kakareceive lang po namin nung letter today (Nov. 28, 2016) from Sillano Law Office, asking us to pay for the bill. What should we do po? Ignore it or dumiretso papunta sa SMARTBRO/PLDT Office? Hoping for your reply as soon as possible po sana, it would be a great help. Thanks po!
Ma'am/Sir Jaja

Anonymous said...

Sir 3yrs lock in period ko ng homebro ultera plan 999 3 months lng ako nagbayad.ngaun po ay may bill ako na 35thausand.pa help po.anu maganda gawin

Anonymous said...

Hi, i've been harassed too by the collection agencies. More than a month i did not have internet signal. They said they will send technician to check but nobody came. So i did not pay for the services that i did not enjoy. Someone called to collect i strongly told them i will not pay. It was not me who breached the contract it was them. They said that they will bring the matter to court and that i have to appear in Makati it would be costly for me. I replied i will just wait for the subpoena then. After that no one ever called me to collect.

Anonymous said...

what if 20K plus yung bill ignore pa din?/

Anonymous said...

ano pong update sa inyo? same case din po dasi sakin

Anonymous said...

Hi po i need help huhu. i have unpaid bill sa pldt worth 24k at di ko na kayang bayaran. included sa bill na yun ay phone bill at internet. nagtext sakin ang ADA law firm na kailangan ko nang bayaran with in 48hours. what should i do po? thank u

Ann said...

Isa ako sa inyo. Pikang pika na ko at nag-aalala na ko dahil till now hindi pa rin sila tumitigil.. and worst palaki ng palaki ang sinisingil nila sakin. Ilang beses na ko nagblocked ng mga pesteng number ng mga collectors na yan pero ala pa din. Hindi naman pwedeng hindi sagutin ang mga unknown numbers baka sakaling kakilala mo or emergency call tapos ayun sabi na nga ba at SMART pa din. Pag tinatanong yung name ko, nagsasabi na lang tuloy ako ng ibang name at address. Palagay ko dapat tayo naman ang magfile ng complaint sa kanila. Dapat magset na tayo ng schedule para sa sabay-sabay na pagrereklamo sa panghaharass nila tutal pareparehas naman tayo ng reklamo.
Annreyescruz@yahoo.com
This is my email add. Para if ever na may magfafile na sa NTC, sasabay ako..mas marami sana mas maganda dahil nakakagigil na..salamat

Fr.Malolos Bulacan

Ann said...

Hi..same here...di ko na po itatype dahil pare-pareho naman tayo ng reklamo sa panghaharass ng Smart. Actually matagal na kong napeperwisyo. Hanggang ngayon na nasira ang tulog ko dahil sakanila kaya naman dali-dali na kong nagsearch kung ano bang mangyayari talaga kapag hindi ko binayaran yung pesteng bill ko na pataas ng pataas kahit na matagal na nilang pinutol yung linya ko.
Inabot na ko ngayon ng tanghali sa pagbabasa ng mga comments at advise dito kaya naisip ko..mas maganda nga sana kung sabay-sabay tayong magfafile ng complaint sa NTC para sa panghaharass nila..para matahimik na sila..nakakaalarma pa naman yang mga pinagsasasabi ng law firm na yan..napagod na din ako kakablocked..iba2ng number ginagamit..iba2ng collectors nakakarindi na..
Annreyescruz@yahoo.com
This is my email add.po...kung sakali po na may magfafile na ng complaint sasabay ako..mas marami sana mas maganda..marami tayong biktima kaya for sure mas mananalo tayo sakanila once magfile tayo ng sabay2..salamat

Fr.Malolos bulacan po

Anonymous said...

Ako din po meron ng haharash skin na keso iddemanda daw ako f nd ko nbayaran ung bal.ko 10,800 almost 1yr na po na sinabi ko sknila na pki disconnect ung net ko kc nd lagi maganda service nila..peo sbi skin nd daw pwede kc nka renew ako ng contract pero wla nman po ako sinabi n pinirmahan na kontrata na.mgrrenew ako sa pldt smartbro pei sbi nila since ng avail daw ako ng tablet nka renew na daw ako...eh ang sabi nila sa tita ko libre un wla babayaran un pla nka add sa.monthly bill ko nun...ngreklamo po ako pinaliwanag ko sa smart na tumawag sakin na ang sabi ng ngdala ng gadget libre since po nun wla na tumawag sakin gang nung nov. May tumawag sa tita ko pina balik ung tablet...tapos ngayon nman my mga txt na galing sa atty. Arbuladura Marcelo law office na iddemanda nga raw po ako f nd na settle un amount na 10, 800

Anonymous said...

Same issue po tayo tablet nman po...after 8months po tinawagn ung tita ko pinabalik ung tablet tapos ngayon po may ngttxt from atty. Arboladura Marcelo law office na og nd ko na na settle ung bill ko iddemanda daw ako